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SIM only, sorted

The questions we get asked most. Can’t find yours? Email support@popmobiles.co.uk.

What is a SIM only deal?

A SIM only deal gives you data, UK minutes and UK texts on a SIM card — without a phone. You keep the handset you already own and just pop in the new SIM (or activate an eSIM). Because you're not paying off a phone, SIM only is usually much cheaper than a phone contract.

Which network will I be on?

Your plan runs on the O2, Vodafone or EE network, depending on the plan you choose. The network is shown before you order, and you get that network's 4G and (where available) 5G coverage.

Can I keep my phone number?

Yes. Text PAC to 65075 free from your current phone to get your Porting Authorisation Code, give it to us when you order, and we move your number across — usually within one working day. Your old service keeps working until the switch completes, so you're never left without a phone.

Is there a minimum term?

Our SIM only plans are 30-day rolling. There's no minimum term and no exit fee, so you can change or leave whenever you like by giving 30 days' notice.

Can I get 5G on a SIM only plan?

Yes, on 5G-enabled plans. You'll need a 5G-capable phone and to be in a 5G coverage area. Where there's no 5G, your phone uses 4G automatically. Check coverage for your area before you buy.

What size SIM card do I need?

Our SIMs are multi-size (combi) SIMs, so you snap out the size your phone needs: standard, micro or nano. If your phone supports eSIM you can activate digitally instead. Not sure? Dial *#06# — if you see an EID number, your phone is eSIM-ready.

Can I use my SIM in a phone or tablet?

Yes — in any unlocked device that takes a SIM, including tablets and mobile broadband dongles. Phones sold in the UK since December 2021 are unlocked by law.

What is the spend cap?

You choose a monthly spend cap when you order, and you can change it any time. A £0 cap blocks all out-of-plan usage, so you can never pay more than your plan price. To carry on using services outside your plan before your next billing month, you can raise your cap in £10 steps — that's credit towards the usage itself, not a fee. Your cap resets at the start of each billing month.

What if I run out of data?

Your plan allowances, incoming calls and emergency calls always keep working. Out-of-plan usage is controlled by your spend cap. If you regularly run out, moving up to a bigger allowance or an unlimited plan may work out cheaper — unlimited plans are subject to our fair usage policy.

Will there be a credit check on a SIM only deal?

Because there's no handset to pay off, SIM only applications are far more likely to pass than a phone contract, and some plans need no check at all. Where a check applies, we make it clear before you commit.

What is the fair usage policy?

Unlimited plans are for normal personal use and carry a fair-use threshold of 650GB. Going over 650GB in a single month is fine — it's only outside fair use if you exceed 650GB in two consecutive months, and we'd get in touch before taking any action. Full details are in our fair usage policy.

How do I switch to POP Mobile?

Choose your plan and order. To keep your number, text PAC to 65075 and enter the code at checkout. Your old service runs until the switch completes, so there's no gap in service.

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